I am Dr Zammad Chishti I am the Lead GP at Woodlands Medical Practice, Brooklands, Manchester. I am a member of Royal College of Physician and also a member of Royal College of General Practitioners. As you all know, I took over the practice in April 2017 from my trainer, Dr Roger Ma-Fat and now I am the senior partner at the practice.
Mrs Lynn Cordock is our new practice manager. She has a vast experience in practice management and just in few months of starting, she has already made lots of healthy changes in the practice.
Firstly, on behalf of Woodlands Medical Practice, we would like to thank all our patients and staff who showed lots of patience with the changes that happened in the practice in the last year or so. I feel proud to inform that the building work at Woodlands Medical practice has been completed. Due to the increasing size of the patients list at the practice, we have created an extra consultation room downstairs which means that 2 doctors along with a Clinical pharmacist/Nurse can run clinic together on the ground floor at the same time.
We are a team of 2 x doctors, a practice manager, an office manager, a clinical pharmacist, a practice nurse and 4 receptionists.
At our premises, we perform ultrasound scans every week carried out by our reputable ultrasound contractors. Ultrasounds are performed within 1-2 weeks of been requested and our patients don’t have to travel far for ultrasound scans.
We also perform Minor surgery procedures at our premises. Minor surgery is performed by our expert, Dr Faisal Bhutta. He also performs steroid joint injections. Please do not hesitate to contact the reception if you have any questions.
We aim to keep our standards very high. We will encourage patients to put in writing any complaints or compliments made for any staff member at the practice. There is a locked box kept at the waiting area which is checked on a regular basis and any complaint will be dealt with immediate effect. Complaints and compliments improve the quality of work and maintain high standards.
Please spare some time and look at the practice’s website. There are lot of things you can do through the websites for example, request repeat prescriptions, Change personal details (name, address, contact details), enter your blood pressure, height, weight and BMI. You can also have a look at Health aid tools, a very useful tool for self-assessment for various conditions, like depression, diabetes, asthma and many others. You can also complete an assessment questionnaire on the practice’s website. All the information you add will be held confidential. A typical GP appointment is scheduled to last for ten minutes, during which time the GP needs to assess the patient. As anything can come through the door, they make swift and effective decisions based on the presenting symptoms, and the patient’s current and previous medical history. They also use their own knowledge to assess the likelihood of a certain illness being present over another. Please keep in mind that if a consultation runs over ten minutes, it will delay the rest of the appointments and patients whose appointments are delayed are not pleased with this so please keep one problem with one appointment.
Up to 40% of doctor’s appointments can now be done over the telephone, rather than in face to face encounters and the shift to using different media is likely to expand in the future. Please use the appointments more efficiently as these appointments should be used for urgent needs. If you feel that your problem can be resolved over the phone by speaking to a doctor, please ask the reception staff to book a telephone call instead.
Also I want to make you aware of the BE WELL services. This is a social prescribing service. Please contact the reception and complete a quick referral form and hand it over to the reception. Be Well can offer you non clinical support, affecting your wellbeing. This may be mental health, physical health (Weight problems and exercising), issues with employment and finding work, issues with housing, debts and money. They can also help with smoking, alcohol and drug problems.
Appointments should not be made for repeat prescription requests, request for Paracetamol/Ibuprofen or other prescriptions which are available over the counter for example creams for thrush, verrucas, nappy rash etc. Please visit the following NHS website for minor ailments. These are the common conditions your local pharmacy can help you with and you don’t have to wait to see a doctor for this. Common illnesses your pharmacist can help with. Your local pharmacy can help you with the following minor conditions:
- Mild skin conditions, such as acne, eczema, psoriasis, impetigo, athlete’s foot
- Coughs and colds, including blocked nose (nasal congestion), and sore throats
- Bruises, sunburn, and minor burns and scalds
- Constipation and piles (haemorrhoids)
- Hay fever, dry eyes and allergies (including rashes, bites and stings)
- Aches and pains, including earache, headache, migraine, back pain and toothache
- Vomiting, heartburn, indigestion, diarrhoea and threadworms
- Period pain, thrush and cystitis
- Head lice (nits)
- Conjunctivitis, cold sores and mouth ulcers
- Warts and verrucas
- Nappy rash and teething
Visiting your pharmacy for common health problems frees up time for GPs and A&E departments, which are already stretched, especially during the winter months.
In the end, I would like to thank you all for your cooperation and support and we as a team are looking forward to work together in future towards excellent patient’s care and maintaining high standards.