Comments & Complaints
This practice has an in-house complaints procedure. If you have a complaint or grievance, please contact the Practice Manager who will be only to happy to help.
Alternatively, if you have a suggestion how we can improve the service, please let us know. (PALS: Patient Advice & Liaison Service 0161 945 7973)
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.